Services A-Z (104)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Creation/Modification - Our School Data

Student Data & Reporting / Our School Data

Assessment Management - Our School Data

Student Data & Reporting / Our School Data

Audio/Visual Support

Computers, Equipment, & Mobile Devices / Computer, Chromebook, & AV Support

B

Block/Unblock Websites

Cyber Security / Content Filtering

BrightArrow Messaging

Email & Communication / BrightArrow

BrightArrow PD, Training, or Consultation

Professional Development, Training & Consulting / Training and Consultation

C

Cell Phone and Hotspot Requests & Support

Computers, Equipment, & Mobile Devices / Mobile Devices, iPads, and Hotspots

Conference Room Booking System

Software & Applications / Other Software & Application Support

Coordinating Professional Learning Networks

Professional Development, Training & Consulting / Education Technology

Cyber Security PD, Training, or Consultation

Professional Development, Training & Consulting / Training and Consultation

D

Data Center Co-Location

Wi-Fi & Infrastructure / Hosting / Physical

Data Integration General Support

Software & Applications / Data Integrations

Database Hosting and Maintenance (Internal Kent ISD)

Wi-Fi & Infrastructure / Hosting / Virtual

Database Hosting Maintenance

Wi-Fi & Infrastructure / Infrastructure

Duo/MFA

Accounts & Access / Staff Accounts / Login Support

E

Early On General Support

Student Data & Reporting / MIPSE

Education Technology Consultation

Professional Development, Training & Consulting / Education Technology

Eduroam WiFi

Wi-Fi & Infrastructure / Wireless/Network / Staff

F

Find-Me Printing Support (Papercut)

Computers, Equipment, & Mobile Devices / Printers

Follett Destiny General Support

Software & Applications / Other Software & Application Support

Forms Depot

General Services

G

General Chrome Support

Software & Applications / Google / Google Chrome

General Email Support

Email & Communication / Email

General Feedback on Service Catalog

General Services

General Professional Learning Opportunities (Regional)

Professional Development, Training & Consulting / Education Technology

General Questions

General Services

General Support - BrightArrow

Email & Communication / BrightArrow

Google Calendar

Software & Applications / Google / Google Workspace

Google Docs, Sheets, & Slides

Software & Applications / Google / Google Workspace

Google Drive

Software & Applications / Google / Google Workspace

Google Meet

Software & Applications / Google / Google Workspace

Google Policies

Cyber Security / Firewall and Policies

H

Hosted Backups

Wi-Fi & Infrastructure / Hosting / Virtual

I

Informed K12

Software & Applications / Other Software & Application Support

Intervention Management - Our School Data

Student Data & Reporting / Our School Data

iPad App Request

Software & Applications / Software & Applications Requests

iPad Support

Computers, Equipment, & Mobile Devices / Mobile Devices, iPads, and Hotspots

M

Major System Outage

Wi-Fi & Infrastructure

Microsoft Teams

Email & Communication / Communication Tools & Programs

MIPSE Accounts

Student Data & Reporting / MIPSE

MiPSE General Support

Student Data & Reporting / MIPSE

Modify/Relocate Student Account

Accounts & Access / Student Accounts

Modus Cloud Email Release Request

Email & Communication / Email

N

NAT

Cyber Security / Firewall and Policies

Navigation Questions - Our School Data

Student Data & Reporting / Our School Data

Network Account - Deactivation

Accounts & Access / Staff Accounts / Account Management

Network Account - Modify

Accounts & Access / Staff Accounts / Account Management

Network Account - New Staff Account Creation

Accounts & Access / Staff Accounts / Account Management

O

OneDrive Support

Software & Applications / Microsoft / OneDrive

Online Enrollment Account Support

Student Data & Reporting / Online Enrollment

Other Support Requests

Computers, Equipment, & Mobile Devices

P

Password Reset & Login Support

Accounts & Access / Staff Accounts / Login Support

Phone Support

Computers, Equipment, & Mobile Devices / Desk Phones & Mitel Connect

Powerschool Account Creation or Modification

Student Data & Reporting / PowerSchool SIS

PowerSchool SIS Custom Reports

Student Data & Reporting / PowerSchool SIS

PowerSchool SIS Customizations

Student Data & Reporting / PowerSchool SIS

PowerSchool SIS Data Integrations

Student Data & Reporting / PowerSchool SIS

PowerSchool SIS General Support (PowerSchool Admin, PowerTeacher, PowerTeacher Pro, Public Portal, Hosted Server Maintenance)

Student Data & Reporting / PowerSchool SIS

PowerSchool SIS PD, Training, or Consultation

Professional Development, Training & Consulting / Training and Consultation

Printer Support

Computers, Equipment, & Mobile Devices / Printers

Public Wifi

Wi-Fi & Infrastructure / Wireless/Network / Guests

Public WiFi for Staff (BYOD)

Wi-Fi & Infrastructure / Wireless/Network / Staff

R

Remote Access VPN (FortiClient)

Cyber Security / VPN

Report a Suspicious Email

Cyber Security / Investigation

Report a WiFi Issue

Wi-Fi & Infrastructure / Wireless/Network / Staff

Report a WiFi Outage

Wi-Fi & Infrastructure / Wireless/Network / Staff

Report an Issue with Content Filtering

Cyber Security / Content Filtering

Report Request - Our School Data

Student Data & Reporting / Our School Data

Report Wan Issue

Wi-Fi & Infrastructure / Hosting / Physical

Request a Google Chrome Extension

Software & Applications / Google / Google Chrome

Request Assistance for MiDataHub

Student Data & Reporting

Request for Custom Dataset - Our School Data

Student Data & Reporting / Our School Data

Request for Loaner Computer or Hotspot

Computers, Equipment, & Mobile Devices / Equipment Requests

Request Modification to Online Enrollment Site

Student Data & Reporting / Online Enrollment

Request New Data Integration

Software & Applications / Data Integrations

Request New Software/Application

Software & Applications / Software & Applications Requests

Request Student Import

Student Data & Reporting / Online Enrollment

Responsive Professional Learning Facilitation (By District/School)

Professional Development, Training & Consulting / Education Technology

Risk Assessment

Cyber Security

Room Reservation Equipment Request

Inactive and Hidden Services

S

Security Investigation

Cyber Security / Investigation

Security Policy Changes

Cyber Security / Firewall and Policies

Server Hosting

Wi-Fi & Infrastructure / Hosting / Virtual

Server Hosting and Maintenance

Wi-Fi & Infrastructure / Infrastructure

SFTP Account Request

Accounts & Access / Staff Accounts

SFTP General Support

Software & Applications

Shared Mailboxes, Distribution Lists, & Microsoft 365 Groups

Email & Communication / Email

Site to Site VPN

Cyber Security / VPN

Slack Support

Email & Communication / Communication Tools & Programs

Software/Application Support and Troubleshooting

Software & Applications / Other Software & Application Support

State Reporting Assistance

Student Data & Reporting / PowerSchool SIS

State Reporting PD, Training, or Consultation

Professional Development, Training & Consulting / Training and Consultation

Student Concern

Cyber Security / Investigation

Student Password Reset Request

Accounts & Access / Student Accounts

Support for Other Office Apps

Software & Applications / Microsoft / Office 365

Supporting Implementation of Technology Standards/Competencies

Professional Development, Training & Consulting / Education Technology

Supporting Integration of Education Technologies

Professional Development, Training & Consulting / Education Technology

System Backups and Restores

Wi-Fi & Infrastructure / Infrastructure

T

Troubleshooting and Support

Computers, Equipment, & Mobile Devices / Computer, Chromebook, & AV Support

V

Voicemail Support

Computers, Equipment, & Mobile Devices / Desk Phones & Mitel Connect

W

WAN Internet Uplink

Wi-Fi & Infrastructure / Hosting / Physical

WebEx

Email & Communication / Communication Tools & Programs

Word, Excel, and PowerPoint, Support

Software & Applications / Microsoft / Office 365

Z

Zoom

Email & Communication / Communication Tools & Programs